Refund policy

RETURN POLICY

In the event you are not satisfied with your purchase, you may return it to us for an exchange or refund. All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition.

Return Process. To return an item, please email customer service at candleboutique21@outlook.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

 

Please note, that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

Refunds. After receiving your return and inspecting the condition of your item, and after we approve the requested refund, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

For defective or damaged products, please contact us at the customer service email below with a photo of the defective/damaged product within 3 days (72 hours) of receipt. Should your package arrive damaged, a claim will need to be filed with the shipping carrier as we are not responsible for any damages that occur in transit.

LOST PRODUCT

Any lost packages will need to be filed with the shipping carrier as we have no control over what happens during shipments. Please be aware that Candle Boutique 21 is not responsible for delayed transit times and damaged products once your order leaves the studio. Once packages are given to the mail carrier, we have no control over transit times and what happens during transit. Should your package become delayed, lost or arrive damaged, a claim will need to be filed with the shipping carrier.

Questions.If you have any questions concerning our return policy, please contact us at:

candleboutique21@outlook.com